Lead all the activities of AWT911 Projects, including serving as a single point of communication for all parties involved in Project completion. To deliver a completed systems integration Project to AWT911’s end customers. Primary Responsibilities:
Develop a thorough understanding of the overall vision, strategy, business case, and related business value propositions for all AWT911 projects.
Develop the overall Project Plan, including systems implementation schedule, resource requirements, cost budget.
Provide accurate forecasts of all equipment, services and resource requirements.
Recruit and orient all Project participants and contractors.
Manage role definition, work schedules and particular activities of all Project participants.
Identify and manage all 3rd party product and service requirements, including procurement of system hardware components, engineering and construction services, and system technical help.
Create and secure agreement on customer acceptance requirements. Ensure those requirements are met.
Collaborate with AWT911 internal resources, and market Project purpose/progress.
Monitor overall Project progress against plan, including financial performance.
Complete all project milestones under budget, on schedule and with appropriate quality.
Manage the overall Quality Assurance process to meet project criteria.
Regularly update Executive Management, Project participants and customer on Project status and resource needs.
Create a “risk mitigation plan” and take appropriate, timely measures to resolve all problems that occur.
Provide input on performance of Project participants to Executive Management.
Manage customer expectations of system functionality while meeting aggressive schedules for Project milestones.
Maintain atmosphere of teamwork, collaboration, and receptiveness to change among project participants, given deadline pressure and short-term role of participants.
Achieve customer satisfaction while developing strong relationships
Document post-mortem project analysis and “lessons learned” summary.
Develop project reputation for excellence, and serve as a role model for peer group
Manage any direct report employees to achieve project goals while always adhering to AWT911’s values of treating all employees fairly and with constant respect.
Knowledge Skills:
Bachelor’s degree in engineering preferred or business and/or equivalent project management certification (Prof. Assn.).
5-10 years experience, with five in program/project management, and some in managing complex technical systems projects, i.e. IT, VoIP, Telephony and/or Radio Frequency deployments.
Basic Qualifications: 6+ years experience in project or program management
AWT offers competitive wages and full-time company paid benefits.
Seeking qualified applicants responsible for the installation, repair, and maintenance of PBX / SIP based telephone systems and their associated LAN/WAN networks.
Sr. Telephony Technician with analog/digital telephony experience including:
· Nortel PBX Systems, specifically BCM, Norstar, and Meridian
· All facets of fault location of PBX, PCX, Key telephone circuits to restore degraded or out-of-service conditions.
· Conduct system or sub-system testing as required to determine failures or to accomplish routine maintenance tests.
· Auto Attendant / IVR, etc.
· Voice Mail Systems
· Understanding of switch hardware and software loads
· Least Cost Routing
· Programming for user moves, adds, changes
· Modem and FAX lines
· Tone/trace/punch down of cross connect wiring for PBX and Telco connections
· Loop Start, Ground Start and E&M Types I, II, and V
· T1/E1 and PRI/PRA as well as CAMA
· Typical Carrier rules, regulations and service procedures
Knowledge and understanding of:
· LAN/WAN protocols and topologies; for example, TCP/IP, Frame Relay, X.25, PPP, ISDN, Ethernet, VoIP, SIP
· Familiarity with UNIX (Linux, HP-UX, Solaris, Aix, etc.) and Microsoft Operating Systems (XP/2003/2008/WIN7)
· Proficiency with software tools such as FTP, Telnet, TFTP, HyperTerminal, WireShark, etc
· Knowledge and ability to work with Windows Microsoft Office suite.
· Understanding of internetworking concepts-including switching, and routing mechanics
· Familiarity with ANI/ALI database and lookup integration to a CTI
Customer Support responsibilities include:
· Open Cases within AWT’s case tracking database, detailing Customer’s issues/questions and your associated response and actions.
· Resolve Customer product issues through research using appropriate user guides, manuals, product release notes, troubleshooting guide, and other Technical Support Engineers.
· Duplicate Customer product issues in the Customer Service Lab by replicating the Customer product configuration across hardware and software.
· Visit Customer site when product issue can no longer be effectively diagnosed remotely. Site visit could include capturing more information such as; statistics, traces, dump files, configuration files, hardware revisions, and software revisions.
· Work may be required on weekend and evening shifts in a 24×7 operation due to customer operations and scheduling restrictions.
Extra but not required skills and or experience:
· Knowledge of Avaya PBX or sipXecs, PlantCML, or Positron systems
· Call Recording systems.
· Working knowledge of reporting systems, i.e. MIS.
Applicants must hold a valid Michigan drivers license and be able to work independently and collaboratively and pass a criminal background check.
Strong written and verbal skills required.
AWT offers competitive wages and full-time company paid benefits.
The position requires a strong background in IT systems and an in depth understanding of radio communication systems utilized by a typical PSAP, Police, Fire, or EMS Agency.
The candidate should have the ability to; lay out jobs, execute projects from start to finish, provide input on planning processes related to communications equipment and systems and other electronics equipment and systems, provide customer service interface, respond to failures and emergencies involving communications and other electronic systems and equipment, perform routine and preventative maintenance on radio equipment.
Radio Technician with analog/digital experience including:
· FM two-way radios
· Analog and Digital trunking systems (EDACS, SmartNet, MPT1327, LTR, and PassPort)
· Digital trunking systems (OpenSky, P25, MotoTRBO, NEXEDGE, Tetra)
· Mobile Data Computers
· Dispatch Consoles (Avtec, Zetron, Maestro, CML, Centracom, Orbacom\IPC\Positron)
· Microwave (Alcatel, Stratex\Harris, and Nera)
· Voting and Simulcast Systems
· Tone/trace/punch down of cross connect wiring for Consoles and Voting systems
· Loop Start, Ground Start and E&M Types I, II, and V
· Conduct system or sub-system testing as required to determine failures or to accomplish routine maintenance tests.
Knowledge and understanding of:
· LAN/WAN protocols and topologies; for example, TCP/IP, Frame Relay, X.25, PPP, ISDN, Ethernet, VoIP, SIP
· Familiarity with UNIX (Linux, HP-UX, Solaris, Aix, etc.) and Microsoft Operating Systems (NT/XP) and software tools such as FTP, Telnet, TFTP, HyperTerminal, etc
· Knowledge and ability to work with Windows Microsoft Office suite.
· Understanding of internetworking concepts-including switching, and routing mechanics
Customer Support responsibilities include:
· Open Cases within AWT’s case tracking database, detailing Customer’s issues/questions and
your associated response and actions.
· Resolve Customer product issues through research using appropriate user guides, manuals,
product release notes, troubleshooting guide, and other Technical Support Engineers.
· Duplicate Customer product issues in the Customer Service Lab by replicating the Customer
product configuration across hardware and software.
· Visit Customer site when product issue can no longer be effectively diagnosed remotely. Site
visit could include capturing more information such as; statistics, traces, dump files,
configuration files, hardware revisions, and software revisions.
· Work may be required on weekend and evening shifts in a 24×7 operation due to customer
operations and scheduling restrictions.
Extra but not required skills and or experience:
· Knowledge of PBX systems
· Call Recording systems.
Applicants must hold a valid Michigan drivers license and be able to work independently and collaboratively.
Strong written and verbal skills required.
AWT offers competitive wages and full-time company paid benefits.
Career Opportunities
Technical Project Manager
Responsibilities/Expectations:
Lead all the activities of AWT911 Projects, including serving as a single point of communication for all parties involved in Project completion. To deliver a completed systems integration Project to AWT911’s end customers.
Primary Responsibilities:
Knowledge Skills:
Basic Qualifications: 6+ years experience in project or program management
AWT offers competitive wages and full-time company paid benefits.
Send resumes to careers@awt911.com
Telephone Technician
Seeking qualified applicants responsible for the installation, repair, and maintenance of PBX / SIP based telephone systems and their associated LAN/WAN networks.
Sr. Telephony Technician with analog/digital telephony experience including:
· Nortel PBX Systems, specifically BCM, Norstar, and Meridian
· All facets of fault location of PBX, PCX, Key telephone circuits to restore degraded or out-of-service conditions.
· Conduct system or sub-system testing as required to determine failures or to accomplish routine maintenance tests.
· Auto Attendant / IVR, etc.
· Voice Mail Systems
· Understanding of switch hardware and software loads
· Least Cost Routing
· Programming for user moves, adds, changes
· Modem and FAX lines
· Tone/trace/punch down of cross connect wiring for PBX and Telco connections
· Loop Start, Ground Start and E&M Types I, II, and V
· T1/E1 and PRI/PRA as well as CAMA
· Typical Carrier rules, regulations and service procedures
Knowledge and understanding of:
· LAN/WAN protocols and topologies; for example, TCP/IP, Frame Relay, X.25, PPP, ISDN, Ethernet, VoIP, SIP
· Familiarity with UNIX (Linux, HP-UX, Solaris, Aix, etc.) and Microsoft Operating Systems (XP/2003/2008/WIN7)
· Proficiency with software tools such as FTP, Telnet, TFTP, HyperTerminal, WireShark, etc
· Knowledge and ability to work with Windows Microsoft Office suite.
· Understanding of internetworking concepts-including switching, and routing mechanics
· Familiarity with ANI/ALI database and lookup integration to a CTI
Customer Support responsibilities include:
· Open Cases within AWT’s case tracking database, detailing Customer’s issues/questions and your associated response and actions.
· Resolve Customer product issues through research using appropriate user guides, manuals, product release notes, troubleshooting guide, and other Technical Support Engineers.
· Duplicate Customer product issues in the Customer Service Lab by replicating the Customer product configuration across hardware and software.
· Visit Customer site when product issue can no longer be effectively diagnosed remotely. Site visit could include capturing more information such as; statistics, traces, dump files, configuration files, hardware revisions, and software revisions.
· Work may be required on weekend and evening shifts in a 24×7 operation due to customer operations and scheduling restrictions.
Extra but not required skills and or experience:
· Knowledge of Avaya PBX or sipXecs, PlantCML, or Positron systems
· Call Recording systems.
· Working knowledge of reporting systems, i.e. MIS.
Applicants must hold a valid Michigan drivers license and be able to work independently and collaboratively and pass a criminal background check.
Strong written and verbal skills required.
AWT offers competitive wages and full-time company paid benefits.
Send resumes to careers@awt911.com
Communication Technician 2
The position requires a strong background in IT systems and an in depth understanding of radio communication systems utilized by a typical PSAP, Police, Fire, or EMS Agency.
The candidate should have the ability to; lay out jobs, execute projects from start to finish, provide input on planning processes related to communications equipment and systems and other electronics equipment and systems, provide customer service interface, respond to failures and emergencies involving communications and other electronic systems and equipment, perform routine and preventative maintenance on radio equipment.
Radio Technician with analog/digital experience including:
· FM two-way radios
· Analog and Digital trunking systems (EDACS, SmartNet, MPT1327, LTR, and PassPort)
· Digital trunking systems (OpenSky, P25, MotoTRBO, NEXEDGE, Tetra)
· Mobile Data Computers
· Dispatch Consoles (Avtec, Zetron, Maestro, CML, Centracom, Orbacom\IPC\Positron)
· Microwave (Alcatel, Stratex\Harris, and Nera)
· Voting and Simulcast Systems
· Tone/trace/punch down of cross connect wiring for Consoles and Voting systems
· Loop Start, Ground Start and E&M Types I, II, and V
· Conduct system or sub-system testing as required to determine failures or to accomplish routine maintenance tests.
Knowledge and understanding of:
· LAN/WAN protocols and topologies; for example, TCP/IP, Frame Relay, X.25, PPP, ISDN, Ethernet, VoIP, SIP
· Familiarity with UNIX (Linux, HP-UX, Solaris, Aix, etc.) and Microsoft Operating Systems (NT/XP) and software tools such as FTP, Telnet, TFTP, HyperTerminal, etc
· Knowledge and ability to work with Windows Microsoft Office suite.
· Understanding of internetworking concepts-including switching, and routing mechanics
Customer Support responsibilities include:
· Open Cases within AWT’s case tracking database, detailing Customer’s issues/questions and
your associated response and actions.
· Resolve Customer product issues through research using appropriate user guides, manuals,
product release notes, troubleshooting guide, and other Technical Support Engineers.
· Duplicate Customer product issues in the Customer Service Lab by replicating the Customer
product configuration across hardware and software.
· Visit Customer site when product issue can no longer be effectively diagnosed remotely. Site
visit could include capturing more information such as; statistics, traces, dump files,
configuration files, hardware revisions, and software revisions.
· Work may be required on weekend and evening shifts in a 24×7 operation due to customer
operations and scheduling restrictions.
Extra but not required skills and or experience:
· Knowledge of PBX systems
· Call Recording systems.
Applicants must hold a valid Michigan drivers license and be able to work independently and collaboratively.
Strong written and verbal skills required.
AWT offers competitive wages and full-time company paid benefits.
Send resumes to careers@awt911.com