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Career Opportunities

 

Telephone Technician

Michigan – Grand Rapids, Lansing, Novi, and Detroit

Ohio – Toledo, Bowling Green, and Sandusky

Seeking qualified applicants responsible for the installation, repair, and maintenance of PBX / SIP based telephone systems and their associated LAN/WAN networks.

Sr. Telephony Technician with analog/digital telephony experience including:
·    Nortel PBX Systems, specifically BCM, Norstar, and Meridian
·    All facets of fault location of PBX, PCX, Key telephone circuits to restore degraded or out-of-service conditions.
·    Conduct system or sub-system testing as required to determine failures or to accomplish routine maintenance tests.
·    Auto Attendant / IVR, etc.
·    Voice Mail Systems
·    Understanding of switch hardware and software loads
·    Least Cost Routing
·    Programming for user moves, adds, changes
·    Modem and FAX lines
·    Tone/trace/punch down of cross connect wiring for PBX and Telco connections
·    Loop Start, Ground Start and E&M Types I, II, and V
·    T1/E1 and PRI/PRA as well as CAMA
·    Typical Carrier rules, regulations and service procedures

Knowledge and understanding of:
·    LAN/WAN protocols and topologies; for example, TCP/IP, Frame Relay, X.25, PPP, ISDN, Ethernet, VoIP, SIP
·    Familiarity with UNIX (Linux, HP-UX, Solaris, Aix, etc.) and Microsoft Operating Systems (XP/2003/2008/WIN7)
·    Proficiency with software tools such as FTP, Telnet, TFTP, HyperTerminal, WireShark, etc
·    Knowledge and ability to work with Windows Microsoft Office suite.
·    Understanding of internetworking concepts-including switching, and routing mechanics
·    Familiarity with ANI/ALI database and lookup integration to a CTI

Customer Support responsibilities include:
·    Open Cases within AWT’s case tracking database, detailing Customer’s issues/questions and your associated response and actions.
·    Resolve Customer product issues through research using appropriate user guides, manuals, product release notes, troubleshooting guide, and other Technical Support Engineers.
·    Duplicate Customer product issues in the Customer Service Lab by replicating the Customer product configuration across hardware and software.
·    Visit Customer site when product issue can no longer be effectively diagnosed remotely.  Site visit could include capturing more information such as; statistics, traces, dump files, configuration files, hardware revisions, and software revisions.
·    Work may be required on weekend and evening shifts in a 24×7 operation due to customer operations and scheduling restrictions.

Extra but not required skills and or experience:
·    Knowledge of Avaya PBX or sipXecs, PlantCML, or Positron systems
·    Call Recording systems.
·    Working knowledge of reporting systems, i.e. MIS.

Applicants must hold a valid Michigan drivers license and be able to work independently and collaboratively and pass a criminal background check.

Strong written and verbal skills required.

AWT offers competitive wages and full-time company paid benefits.

Send resumes to careers@awt911.com

 

Communication Technician 2

The position requires a strong background in IT systems and an in depth understanding of radio communication systems utilized by a typical PSAP, Police, Fire, or EMS Agency.

The candidate should have the ability to; lay out jobs, execute projects from start to finish, provide input on planning processes related to communications equipment and systems and other electronics equipment and systems, provide customer service interface, respond to failures and emergencies involving communications and other electronic systems and equipment, perform routine and preventative maintenance on radio equipment.

Radio Technician with analog/digital experience including:
·    FM two-way radios
·    Analog and Digital trunking systems (EDACS, SmartNet, MPT1327, LTR, and PassPort)
·    Digital trunking systems (OpenSky, P25, MotoTRBO, NEXEDGE, Tetra)
·    Mobile Data Computers
·    Dispatch Consoles (Avtec, Zetron, Maestro, CML, Centracom, Orbacom\IPC\Positron)
·    Microwave (Alcatel, Stratex\Harris, and Nera)
·    Voting and Simulcast Systems
·    Tone/trace/punch down of cross connect wiring for Consoles and Voting systems
·    Loop Start, Ground Start and E&M Types I, II, and V
·    Conduct system or sub-system testing as required to determine failures or to accomplish routine maintenance tests.

Knowledge and understanding of:
·    LAN/WAN protocols and topologies; for example, TCP/IP, Frame Relay, X.25, PPP, ISDN, Ethernet, VoIP, SIP
·    Familiarity with UNIX (Linux, HP-UX, Solaris, Aix, etc.) and Microsoft Operating Systems (NT/XP) and software tools such as FTP, Telnet, TFTP, HyperTerminal, etc
·    Knowledge and ability to work with Windows Microsoft Office suite.
·    Understanding of internetworking concepts-including switching, and routing mechanics

Customer Support responsibilities include:
·    Open Cases within AWT’s case tracking database, detailing Customer’s issues/questions and
your associated response and actions.
·    Resolve Customer product issues through research using appropriate user guides, manuals,
product release notes, troubleshooting guide, and other Technical Support Engineers.
·    Duplicate Customer product issues in the Customer Service Lab by replicating the Customer
product configuration across hardware and software.
·    Visit Customer site when product issue can no longer be effectively diagnosed remotely.  Site
visit could include capturing more information such as; statistics, traces, dump files,
configuration files, hardware revisions, and software revisions.
·    Work may be required on weekend and evening shifts in a 24×7 operation due to customer
operations and scheduling restrictions.

Extra but not required skills and or experience:
·    Knowledge of PBX systems
·    Call Recording systems.

Applicants must hold a valid Michigan drivers license and be able to work independently and collaboratively.

Strong written and verbal skills required.

AWT offers competitive wages and full-time company paid benefits.

Send resumes to careers@awt911.com

  • Testimonials

    133 Airlift Wing, Air National Guard, MN

    The sale and installation of our new Command and Control Center was a smooth and painless process. Your Engineering Staff was able to integrate the system to our specialized Military Radio system easily and provide us with all of the features that we needed.

    -Col. ANG, MN

  • News Flash

    Livingston County, MI

    Advanced Wireless Telecom implements an all IP NG-911 capable call processing system. The system is designed to support connectivity to several other surrounding counties.

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