AWT is growing and always looking for successful, highly-skilled, committed and innovative individuals to help us change the face of public safety communications for the better.  Please email your resume to our HR department.
 

E911 Network Technical Support

Responsibilities:

Provide technical analysis and support to diagnose and resolve complex E911 service and feature related problems

Respond to trouble tickets, escalations, and inbound calls

Utilize reporting tools to meet critical guidelines and performance targets associated with E911

Support and participate in root-cause analysis investigations, systems integration, and E911 related software / hardware upgrades

This role requires a minimum of 5 years of experience in a field relating to wireless operations and engineering. Previous experience in a technical support role is strongly preferred. Familiarity with Various Application software is preferred (MapInfo, CrossStreets, Snooper, Netcool, Microsoft Excel, Word and PowerPoint, NetAnalyst, etc.). Due to the scope of this position, a broad knowledge of network systems, call handling and associated applications is necessary. Strong communications skills are also vital. Excellent oral and written communication skills are needed, along with strong interpersonal skills. Strong trouble-shooting abilities, strong understanding of GSM and UMTS technologies, strong understanding of Voicemail, HLR, SMS, WAP, E911, WLS and other Adjunct Systems, and a strong understanding of Call Processing Flow and Features are required.

Communication Technician 2

Responsibilities: 

You will perform a variety of diagnostic and analytical testing, including repair of;
           FM two-way radios
           Analog and Digital trunking systems (OpenSky,P25,EDACS,SmartNet,MPT1327,LTR, and PassPort)
           Mobile Data Computers
           Dispatch Consoles (Orbacom\IPC\Positron, CML, CentraCom)
           Microwave (Alcatel, Stratex\Harris, and Nera)
           Voting and Simulcast Systems

The position requires a strong background in IT systems and an in depth understanding of radio communication systems utilized by a typical PSAP.

The candidate should have the ability to; lay out jobs, execute projects from start to finish, provide input on planning processes related to communications equipment and systems and other electronics equipment and systems, provide customer service interface,respond to failures and emergencies involving communications and other electronic systems and equipment, perform routine and preventative maintenance on radio equipment.